Angela Solheim
Business Operations Professional
10+ years of progressive leadership experience in office management, operations, and customer service
Professional Summary
Dynamic business professional with 10+ years of progressive leadership experience in office management, operations, and customer service. Proven track record of streamlining operations, managing full employee lifecycles, and driving customer satisfaction in fast-paced technology and service environments.
Expert in financial management, process optimization, and building lasting client relationships.
Core Competencies
Leadership & Management
- • Office & Operations Management
- • Employee Lifecycle Management
- • Team Leadership & Training
- • Process Optimization
Financial & Administrative
- • Financial Management & Invoicing
- • Payroll & Collections
- • Billing Operations
- • Compliance Management
Customer Relations
- • Customer Service Excellence
- • Client Relationship Management
- • B2B Client Support
- • Customer Retention Strategies
Technical Proficiencies
- • Microsoft Office Suite
- • QuickBooks
- • Google Workspace
- • Multi-line Phone Systems
Professional Experience
Office Manager
Solheim Technologies
Mesa, AZ
Led comprehensive operations for a dynamic technology firm specializing in custom software development, mobile applications, and business automation solutions for B2B clients.
Key Achievements:
- • Operations Leadership: Directed day-to-day operations ensuring seamless workflow
- • Financial Management: Streamlined billing operations and improved cash flow
- • Human Resources: Managed complete employee lifecycle
- • Customer Excellence: Enhanced client experience and retention rates
- • Process Improvement: Developed procedures that increased efficiency
Office Assistant
Titan Lien Services
Mesa, AZ
Managed critical operations for a specialized legal services firm focusing on construction industry lien rights and payment protection.
Key Achievements:
- • Legal Documentation: Processed Arizona construction notices with 100% accuracy
- • Client Education: Provided expert guidance on lien rights and compliance
- • Regulatory Expertise: Educated clients on state-specific laws
- • Business Development: Contributed to sales and client relationships
Resume Processor (Contract)
Intel Corporation
Mesa, AZ
Supported talent acquisition efforts for a Fortune 500 technology corporation across multiple departments and positions.
Key Achievements:
- • Talent Screening: Efficiently screened and qualified job applicants
- • Stakeholder Collaboration: Partnered with hiring managers
- • Process Management: Coordinated interviews and tracked progress
- • Communication: Provided regular status updates to recruiters
Get In Touch
Contact Information
Available for business operations opportunities nationwide. Open to remote work and in areas surrounding Idaho Falls, ID.
Professional Attributes
Communication Excellence
Strong verbal and written communication skills with proven ability to build rapport across all organizational levels
Adaptability
Quick learner who thrives in dynamic environments and readily adapts to new technologies and processes
Team Collaboration
Exceptional interpersonal skills with a collaborative approach to achieving organizational goals
Detail-Oriented
Meticulous attention to detail ensuring accuracy in all administrative and operational tasks
Customer-Focused
Committed to delivering exceptional service and building lasting professional relationships